PRIVACY POLICY

At Sri Mangalam Jewellery ("we", "our", or "us"), protecting the privacy and confidentiality of our customers ("you" or "your") is a top priority. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our showroom, enroll in our saving schemes, or interact with us online.

1. Information We Collect

We collect necessary personal data to process orders, fulfill legal requirements (such as government KYC norms for gold purchases), and provide customer support. This includes:

• Identity Information: Name, government-issued IDs (Aadhaar, PAN card) as mandated for high-value transactions under government regulations.
• Contact Information: Mobile number, WhatsApp details, delivery address, and email address.
• Transaction & Scheme Details: Purchase history, payment receipts, passbook records, and scheme enrollment information (e.g., Mangalam Ponmagal Semippu Thittam).

2. How We Use Your Information

Your information is collected strictly for legitimate business operations, including:

• Processing sales invoices, billing, and order fulfillments.
• Managing saving scheme accounts, tracking monthly installments, and sending payment reminders.
• Fulfilling legal, tax, and anti-money laundering compliance obligations mandated by Indian law.
• Sending promotional offers, scheme notifications, and festive greeting messages via SMS or WhatsApp (you may opt out at any time).

3. Data Sharing and Non-Disclosure

• We do not sell, rent, or trade your personal data to third parties.
• Information is shared only with trusted third-party service providers (such as official SMS gateways, payment aggregators, or IT infrastructure partners) solely for operating our business services under strict confidentiality agreements.
• We may disclose personal data if required to do so by law, court order, or governmental authorities.

4. Data Security & Retention

• We implement appropriate technical and administrative safeguards to protect your data against unauthorized access, loss, or misuse.
• Personal data and transaction records are retained only as long as necessary to fulfill business purposes or as required by applicable statutory record-keeping laws.

5. Third-Party Links & Services

Our website may contain links to external sites (such as social media platforms or payment portals). We are not responsible for the privacy practices or content of third-party platforms. We encourage you to review their policies separately.

6. Your Rights & Consent

• By providing your details to Sri Mangalam Jewellery, you consent to the collection and use of your information as described in this policy.
• You have the right to request access to, correction of, or updating of your personal information held in our records.

7. Contact Us for Privacy Concerns

If you have questions, feedback, or grievances regarding our privacy practices, please reach out to us: